Last updated: November 6th , 2024
Welcome to www.jaguarsiembra.co By using our website, you agree to these Terms and Conditions, which govern your use of our online services and the purchase of our products. Please read them carefully before accessing our services.
- General Information
1.1. Company Information: www.jaguarsiembra.co is owned and operated by Jaguar Siembra Colombia SAS, registered in Colombia. Our main office is located at Guachaca, Santa Marta, Magdalena.
1.2. Service Availability: Our products and services are available for purchase worldwide, except where prohibited by law.
- Acceptance of Terms
2.1. By using our website, creating an account, or purchasing products or services, you accept these Terms and Conditions. If you disagree with any part of these terms, please refrain from using our website.
2.2. We reserve the right to modify these Terms and Conditions at any time. Any updates will be effective immediately upon posting on our website. You are encouraged to review the Terms and Conditions regularly.
- Eligibility
3.1. To place an order on www.jaguarsiembra.co, you must be at least 18 years old or have the consent of a parent or guardian.
3.2. You are responsible for ensuring that any purchase made on our site complies with local laws in your country.
- Product Information and Pricing
4.1. Product Descriptions: We make every effort to ensure that product and/or services descriptions, prices, and images are accurate. However, we cannot guarantee that all information is complete, current, or error-free.
4.2. Pricing: All prices are in USD unless otherwise stated. Pricing may vary depending on your location due to applicable taxes, customs, or import duties.
- Order Processing and Payment
5.1. Order Acceptance: After you place an order, you will receive an email confirmation. Orders are not accepted until they are processed and shipped.
5.2. Payment Methods: We accept payments over different payment platforms such as Bold, Mercado Pago or PayPal. In this Platforms you can use international credit cards. Payment is processed at the time of purchase.
5.3. Currency Conversion and Fees: For international orders, any currency conversion or foreign transaction fees are the responsibility of the customers bank or platform used.
- Shipping and Delivery
6.1. Shipping Policy: We ship internationally using DHL service. Shipping costs and estimated delivery times will vary depending on the destination.
6.2. Customs, Duties, and Taxes: International customers may be subject to import duties and taxes. These charges are the responsibility of the customer.
6.3. Shipping Delays: We are not responsible for delays caused by customs, shipping carriers, or any other third party involved in the delivery process.
- Returns and Refunds
7.1. Return Policy: We do not accept returns due to perishable goods or items on final sale.
7.2. Refunds: Refunds will be processed within 30 days in case you are not satisfied with the product. Does to include shipping fees. Refunds will be issued to the original payment method.
7.3. Return Shipping: The cost of return shipping is the responsibility of the customer unless the return is due to a defect or error on our part.
- Intellectual Property Rights
All content on www.jaguarsiembra.co, including images, text, and design, is the intellectual property of Jaguar Siembra Colombia SAS and is protected by copyright laws. Unauthorized use is strictly prohibited.
- Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages arising from the use of our website or purchase of our products, except as required by Colombian law.
- Governing Law
These Terms and Conditions are governed by the laws of Colombia, and any disputes shall be resolved in the courts of Bogotá, Colombia.
- Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us at Jose@jaguarsiembra.co or +57 3167431802.
Quality Policy
www.jaguarsiembra.co is committed to providing an exceptional shopping experience to all our customers by ensuring the highest quality in every aspect of our operations, from product selection to delivery and post-sale services. Our goal is to exceed customer expectations through reliable products, excellent customer service, and a secure and efficient shopping platform.
Quality Principles
- Excellence in Products and Services
We ensure that all products offered on our platform meet the highest quality standards. We conduct regular checks to make sure that each product matches the descriptions and specifications, and meets or exceeds customer expectations.
- Customer Satisfaction
Customer satisfaction is our top priority. We strive to understand and exceed customer needs and expectations at every stage of their shopping journey. This includes a user-friendly website, secure payment options, and reliable delivery times.
- Transparency and Trust
We are committed to providing clear and accurate descriptions of all products, including high-quality images and detailed specifications. We want our customers to make informed purchasing decisions and to trust us as a reliable source for their needs.
- Continuous Improvement
At www.jaguarsiembra.co, we are dedicated to continuous improvement. We collect and analyze customer feedback to identify opportunities to improve our products, services, and overall shopping experience. We regularly update and refine our processes and platform based on this feedback.
- Regulatory Compliance
We comply with all applicable laws and regulations in Colombia and internationally, ensuring that our operations are secure and ethical. This includes consumer protection laws, online security standards, and responsible handling of personal data.
- Commitment to Security and Privacy
We protect our customers’ information through advanced security protocols and strict privacy policies. Security in transactions and confidentiality of personal data are fundamental to us.
www.jaguarsiembra.co is committed to adhering to this quality policy and continuously working to enhance all aspects of our service. We want every customer to have an exceptional shopping experience and to trust us for all their needs.
Data Treatment Policy
www.jaguarsiembra.co is committed to protecting the privacy and confidentiality of our customers' personal data. This Data Treatment Policy explains how we collect, use, store, and protect personal information in accordance with Colombian law, specifically Law 1581 of 2012, and other applicable regulations on data protection and privacy.
By accessing our website, using our services, or making a purchase, you agree to the practices described in this policy.
- Purpose of Data Collection
We collect personal data to:
- Process orders and deliver products and services.
- Communicate with customers regarding their purchases, order status, and related matters.
- Improve our website and services by analyzing customer preferences and behaviors.
- Send marketing communications (only if the customer has consented).
- Comply with legal obligations in Colombia and other relevant jurisdictions.
- Types of Personal Data We Collect
We may collect the following types of personal data:
- **Identification data**: Name, ID number (or passport for international customers), date of birth.
- **Contact information**: Email address, phone number, shipping address.
- **Payment information**: Credit card details, payment history.
- **Technical data**: Information related to your use of our website, such as IP addresses, browser type, and session duration.
- **Marketing preferences**: Data regarding your preferences for receiving promotional offers, newsletters, and other marketing materials.
- How We Collect Your Data
We collect data in the following ways:
- Directly from you when you create an account, make a purchase, or contact us for support.
- Automatically through cookies and tracking technologies when you visit our website.
- Use of Personal Data
We may use your personal data for the following purposes:
- To process transactions, manage orders, and deliver products.
- To respond to customer inquiries and provide customer service.
- To send personalized offers and promotions if you have opted-in to receive such communications.
- To analyze website traffic and improve our platform and customer experience.
- To comply with applicable laws, regulations, or legal obligations.
- Data Sharing and Third Parties
We do not sell or rent your personal data to third parties. However, we may share your information with third parties under the following circumstances:
- Service providers: We may share your data with companies that help us process payments, deliver products, or provide customer support.
- Legal obligations: We may disclose your data if required by law, court order, or government regulation.
- Partners: If you consent, we may share your data with business partners for marketing purposes, in accordance with your preferences.
- Data Retention
We will retain your personal data for as long as it is necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Once the data is no longer needed, we will take steps to securely delete or anonymize it.
- Data Security
We take appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Our website uses encryption (SSL) to ensure the security of your transactions. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
- Your Rights as a Data Subject
Under Colombian law, you have the following rights regarding your personal data:
- **Right to access**: You can request information about the personal data we hold about you.
- **Right to correct**: You can request corrections or updates to inaccurate or incomplete information.
- **Right to delete**: You can request the deletion of your personal data, subject to certain conditions.
- **Right to object**: You can object to the processing of your personal data, especially for marketing purposes.
- **Right to revoke consent**: You can revoke your consent at any time for specific data processing activities.
- **Right to portability**: You can request that we transfer your data to another provider if applicable.
To exercise any of these rights, please contact us at jose@jaguarsiembra.co or +57 3167431802.
- International Transfers
If you are located outside of Colombia, please be aware that your personal data may be transferred to and processed in Colombia or other countries where our service providers or partners operate. We will ensure that such transfers comply with applicable data protection regulations.
- Cookies and Tracking Technologies
Our website uses cookies to improve user experience, analyze site traffic, and personalize content. By using our website, you consent to the use of cookies. You can manage your cookie preferences through your browser settings.
- Changes to This Policy
We reserve the right to update this Data Treatment Policy at any time. Any changes will be posted on this page, and the updated version will be effective as soon as it is published. Please review this policy periodically for any updates.
- Contact Us
If you have any questions or concerns about this Data Treatment Policy, or if you would like to exercise your rights regarding your personal data, please contact us at:
**Email**: Jose@jaguarsiembra.co
**Phone**: +57 3167431802